Privacy Policy

GiftFlick respects your right to the privacy of the Personal Information you provide us on our website or through our Services and are committed to the protection of your Personal Information and meeting the standards set out in the Privacy Act 1988 (Cth) (“the Act”) and the National Privacy Principles. Simply put we only want to collect the information we deem necessary to provide you with a great Service or as required by law.

This Privacy Policy applies to GiftFlick Pty Ltd and their affiliates and related companies, (together, ‘GiftFlick, ‘we’, ‘us’ or ‘our’), and details how we collect, manage and use Personal Information, including but not limited to Personal Information collected on our websites, web applications, plugins embedded into third party websites, email, cloud-based Services, or any other Service owned by GiftFlick Pty LTD that has a link to this Privacy Policy.

GiftFlick will take every measure to keep your Personal Information confidential and not sell or unknowingly reveal your information to any other third parties other than our Retail partners, intermediaries or software providers in order to facilitate a transaction, supply or assist in the delivery of the Service. We may however disclose Personal Information to unrelated third parties (for example, our professional advisors and government authorities or agencies) where the disclosure is reasonably required to obtain advice, prepare for legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.

GiftFlick will take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to protecting your Personal Information.

How do we collect information and for what purpose?

We collect Personal Information from you through electronic, written and/or verbal means of communication when you interact with us for example when:

  • You create and send a Digital Gift on our Services

  • Receive a Digital Gift on our Services

  • Send us an email

  • Enter your details for a competition or promotion

What information do we collect?

GiftFlick receives and stores certain types of information from you when you interact and use our Service to help us improve the overall experience.

For example, like many other websites, we store “cookies” and other web-based files on user devices, the browser you use, access times, preferences, web pages viewed, your IP address, your location and the page you visited that directed you to our website or Service

Our Services may contain links to third-party sites or applications. Unless expressly otherwise stated, GiftFlick is not responsible for the privacy policies of linked third-party sites or applications. When you leave GiftFlick Services and go to a third-party site or application, our Privacy Policy will no longer apply, and any information collected from or about you on the third-party site or application will be governed by the privacy policy of that third party.

You also may choose to provide us with access to certain Personal Information (such as photos or videos) stored by third parties such as social media sites (eg Facebook and Instagram). The information we may receive will vary by site and is controlled by that site. By authorising GiftFlick to have access to this information, you agree that GiftFlick may collect, store and use this information in accordance with this Privacy Policy.

Additionally, while using our Services we may collect the below information; Your name, your email, Gift Recipients name and email, any photo/video/media you may allow us access to for the purpose of providing the Service.

Use of Personal Information?

We may collect, hold and handle information about that is necessary for us to deliver the Service you request from us or that is otherwise reasonably necessary for us to conduct our business activity or required by law.

We may use Personal Information about you for a number of purposes such as;

  • To provide GiftFlick Service; creation, delivery and consumption of the digital gift.

  • To send a you a link to the digital gift you create via email

  • Customer Support

  • Process a transaction directly or via a third party retailer site

  • As required or permitted by law

  • To any reason or purpose to which you have given us permission

  • Improve our Services such as content, layout, and user experience of our Services

  • Resolve Disputes

  • Investigate and prevent prohibited or illegal activities

  • Deliver direct marketing

Newsletters

You may also be given the option to sign up for our email newsletter. Once you have signed up we may use your Personal Information for the sole purpose of providing you with Services from GiftFlick or its partner/suppliers, and for other purposes for which you would reasonably expect us to use that information.

Examples of this include sending you emails about news products, offers, via post, telephone or any form of electronic communication such as sms or email. You have the ability to opt out at any time

Security of Data

GiftFlick is committed to information security and we will use all reasonable endeavours to keep your Personal Information in a secure environment to protect it from misuse, loss, unauthorised access, use, modification and disclosure. All your information is protected using physical, technical and administrative security measures and these measures and procedures are reviewed and updated on a regular basis.

However, despite our best efforts, we do not guarantee that unauthorised access to your Personal Information will not occur, either during transmission of that information to us or after we receive that information. Once we no longer need your Personal Information, we will take all reasonable steps to de-identify your Personal Information.

Overseas information

Your Personal Information may be encrypted and stored outside Australia depending on the hosting and storage Services we use. We may use cloud computing solutions or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia

Changes to our privacy policy

We reserve the right to change this Privacy Policy to reflect our changing business practices and in order to comply with any applicable laws, or for any other reason at any time. We may therefore change this Privacy Policy at any time by posting the changed Privacy Policy on this website.

All Personal Information collected and held by us will be governed by our most recent Privacy Policy, as posted on this website.

Accessing your Personal Information

You have a right to access your Personal Information, subject to some exceptions allowed by law. If you would like to access this information, please contact us at hello@giftflick.com.au